Banner Photography courtesy of Jackie Ballard.
Mitchell's Rentals & Sales Policies
Reservation requires a VISA or MASTERCARD for cancellation purposes.
Cancellations made:
- 30+ day prior to departure date will be fully refunded if paid by eTransfer less a $35 administrative fee. If paid by credit card, the refund will be reduced by a further 4% admin fee.
- 29 – 7 day prior to departure date will be charged half of the total rental amount (minimum $100)
- 6 days prior & during the trip are not subject to any refund.
Cancellations must be in writing.
NO EXCEPTIONS – There is no such thing as bad weather, just bad gear.
A pre-authorized “hold” will be placed on your credit card prior to pick-up of rental equipment.
You are responsible for returning rented equipment in clean, working condition. A sponge is sent with each watercraft to assist with this task. If we are required to clean or repair rented equipment you will be responsible for all costs. Rates for cleaning and repair are $60 per hour with a $30 minimum, plus the cost of parts and materials. You will be charged the full retail value for lost, stolen or destroyed rental equipment.
CLEAN off all plant parts, animals, and mud from boat and equipment (e.g. boots, waders, fishing gear). Use a power wash station if available.
DRAIN onto land all items that can hold water (e.g. buckets, wells, bilge, and ballast).
DRY all items completely before launching into another body of water.
Clean Drain Dry encourages recreationists to clean, drain, and dry all boats and equipment to help reduce the spread of invasive plants and organisms into and between BC’s lakes and rivers. Invasive plants and animals can be moved between water bodies by “hitchhiking” on boats, trailers, SUP’s, kayaks, fishing gear, and bait buckets. Using proper technique to remove aquatic animal and plant material from your gear before moving your it to a new water body helps to prevent the spread of invasives. Learn more here.
Mitchell’s is counting on you to return every piece of equipment at the originally scheduled time. If you don’t, it puts significant inconvenience and stress on us and ruins the next renters adventure. This includes paddles, PFDs, etc.
Late returns (of any piece of equipment) will be charged $150 per watercraft for each day late plus 20% of the rental invoice total.
Clients are permitted to alter their reserved dates once for a $35 fee. Date changes must be requested a minimum of 7 day prior to departure date. The new dates must fall within the same season and all of the previously reserved boats (chosen layup) must be available during the new dates. The rental length has to be the same (or longer).
If the new reservation date is further away than the original reservation dates, the cancellation policy applies to the original booked date.
NO EXCEPTIONS
Mitchell’s respects your privacy, and it is important that you understand how we handle your personal information. In this Privacy Policy, we explain how Mitchell’s collects and uses your personal information, and when we may share your information with others. We also explain some of the choices you have.
Please read this Notice carefully, as it applies whenever you use our website, contact us, make a purchase from us, or use any of our services. It also applies to any of your personal information that we hold.
When you interact with us, we may sometimes provide you with additional information on how we handle your personal information, which may modify this Notice. If you do not agree with the Notice, you must not use our website or services.
Collecting Your Personal Information
Personal Information You Provide to Us.
We collect personal information that you provide through online form submission. This type of information may include:
- Contact information: Examples of contact information include your name, e-mail address, phone number, payment card details.
- Mitchell’s equipment rental reservation information: if you reserve or make an equipment rental, we will collect personal information about you to complete your rental, including contact information, equipment rented, and date of rental.
- Communications and social media: if you email, call, chat, tag, or otherwise communicate with us (including through social media), we may keep records, recordings, or notes of such communications. If we send you a marketing e-mail, we will collect information about whether you open the e-mail, whether you access the link(s) provided.
- Third party contact information: in some circumstances, you may provide us with the contact information for a third party. We will collect only the required information for that third party, which could include their name, email, phone number, address, or relationship to you.
- Other information: we collect any other personal information that you give or submit directly to Mitchell’s on a voluntary basis (for example, reviews
or feedback).
Personal Information We Automatically Collect.
When you access our physical location or website, we may automatically collect certain information about you. This may include:
- Purchase information: when you make a purchase from Mitchell’s, Mitchell’s will document your purchase, as well as shipping information.
- Video surveillance footage: when you enter Mitchell’s property, you may be recorded by our video camera system. In the normal course of operations, video surveillance footage is regularly deleted or overwritten, unless there is a business or legal reason to retain certain recordings.
- Device, technical, and usage information: when you access the Mitchell’s website, we may collect information about your device and internet connection. We may also collect information about your browsing behaviour. This information may include the sections of the Mitchell’s website that you visit, the date and time of your use of the Mitchell’s website and your in-media time, your actions within the Mitchell’s website (e.g. number of clicks), connection speed, website crashes and other system activity.
- Location information: if you have enabled location services through your device, we may collect the geolocation of your device when you are actively using the Mitchell’s website.
Personal Data We Derive. We may draw inferences about you based on the personal information we collect. For example, if we have collected your IP address, we may infer your location.
Using Your Personal Information
We use your personal information to provide you with services, improve our services, and operate our business. This may include:
- Sales and services: if you purchase services from Mitchell’s, we (or third parties operating on our behalf) may use the personal information you provide to process your service purchase.
- Communications: we may use your personal information to contact and correspond with you directly (via phone, chat, email, social media, or other method) and to manage our relationship, including to respond to your questions, comments, or concerns. Where permitted, we may also send you general or tailored commercial and marketing messages (including by email or text), which could include general updates and announcements, contest and event information, and electronic newsletters.
- Improving our services: we may use your personal information to improve our operations.
- Analytics: we use analytics which may be associated with your personal information (including email) to track the effectiveness of our marketing or sales efforts across platforms and websites, and to understand our advertising conversions. We may use information about you to understand your interactions with us and for market research.
- Feedback: we may use personal information to investigate and address individuals’ ratings, reviews, survey responses, feedback, and questions, including to follow-up with any issues or concerns. We may also use this information to improve our services.
- Device, technical and usage information: we use this information (including IP addresses) to understand traffic and activity on or to the website, to improve the website, services.
- Legal and regulatory requirements: we may use your personal information to meet our legal obligations and for regulatory purposes.
Sharing Your Personal Information
Sharing your personal information is sometimes necessary for us to provide you with services, and to improve our services. We only share where we
have your consent.
Cookies
When you visit our website, we may use cookies to help improve your experience and make our services and operations better. Cookies may remain on your device after you leave the Mitchell’s website (until the cookie expires or is deleted by you).
We use cookies to: analyse website traffic, understand activity on the Mitchell’s website.
Service Providers
In order to carry on our business, we rely on third party service providers to help us perform operations or provide services to our customers. Sometimes, this requires service providers to collect, use, or disclose personal information on our behalf.
The third party services that we use include:
- Analytics: we use a provider to assist us with reporting and analytics, member engagement, and to track and analyse usage information about
our website. - Communications: we use third party service providers to facilitate messages (including email and text messages). We also use third party social media platforms to market, engage, allow reviews, and communicate.
- Payment Processing: we work with third party payment processing gateway and to facilitate payment transactions. Here is Moneris’ Privacy Policies and Security Policy.
- Cloud hosting: we use cloud hosting providers like QBO to store and process data, which may include your information. Here is QBO’s Privacy Policy and Security Practices.
- Client Reservations: we use a third party, Zoho, to manage our reservations. Here is Zoho’s Privacy Policy and Security Policy.
Security and Protection of Your Personal Information
Steps We Take to Protect Your Information
To help protect your information, we use Total AV. We also require employees to respect and adhere to confidentiality obligations related to your personal information. Despite these efforts, please bear in mind that no internet or e-mail transmission is ever fully secure or error free and no security system is impenetrable. We cannot always guarantee the security of personal information. Any transmission of your personal information is at your own risk.
Protecting Your Own Personal Information
It is important to guard your privacy when you are online, including while you are interacting with Mitchell’s. Steps you can take to protect your personal information include:
External websites: Mitchell’s website includes links to external websites, which are not governed by this Notice. We are not responsible for the privacy practices, collection of personal information, or content of external websites. You should read the privacy policies of these external websites and make an informed decision about whether you want to use these websites or services.
Third party platforms: where we have enabled you to connect with other third party platforms in order to utilize their services in conjunction with Mitchell’s website, you may be subject to the privacy notices and other terms of those third party platforms, especially where you are providing your information directly to them. You are responsible for reviewing and agreeing to those privacy notices and terms. If you do not agree with those notices and terms, you should not use the services offered by such third party platforms.
Mitchell’s is not responsible if you do not secure your own devices, your access to the Internet, or your use of public, unsecured networks.
Retention & Storage of Your Personal Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, for as long as we have a business or legal reason to do so, or as otherwise permitted or required by law.
Note that some of our third party service providers are partially or fully located outside of Canada. As a result, your personal information may be stored and processed outside of Canada, and may be subject to the laws and access by government or regulatory organizations outside of Canada. If you reside in Quebec, please note there is a possibility that your information could also be released outside Quebec.
Children Under the Age Of 16
Our website and services are not intended for children under 16 years of age.
These Terms and Conditions (the “Terms and Conditions”) govern the use of www.canoeingbc.com (the Site). This Site is owned and operated by Christie Mitchell. This Site is designed for outdoor rentals; for informational purposes only. This Site is not qualified to give any legal advice. Please consult your lawyer.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
Intellectual Property
All content published and made available on our Site is the property of Christie Mitchell and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party of the Site;
- Hack into the account of another user of this Site; or
- Act in any way that could be considered fraudulent.
If we believe you are using our Site illegally or in a matter that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Limitation of Liability
Christie Mitchell and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Christie Mitchell and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Christie Mitchell are unable to resolve any dispute through informal discussion, then you and Christie Mitchell agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Christie Mitchell.
Notwithstanding any other provision in these Terms and Conditions, you and Christie Mitchell agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. all other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns.
Effective date: 6th day of June, 2024
