Banner Photography courtesy of Jackie Ballard.
Reservation requires a VISA or MASTERCARD for cancellation purposes.
CANCELLATIONS
Cancellations made:
30+ day prior to departure date will be fully refunded if paid by eTransfer less a $35 administrative fee. If paid by credit card, the refund will be reduced by a further 4% admin fee.
29 - 7 day prior to departure date will be charged half of the total rental amount (minimum $100)
6 days prior & during the trip are not subject to any refund.
Cancellations must be in writing.
NO EXCEPTIONS - There is no such thing as bad weather, just bad gear.
A pre-authorized “hold” will be placed on your credit card prior to pick-up of rental equipment.
DIRTY, DAMAGED OR LOST EQUIPMENT
You are responsible for returning rented equipment in clean, working condition. A sponge is sent with each watercraft to assist with this task. If we are required to clean or repair rented equipment you will be responsible for all costs. Rates for cleaning and repair are $60 per hour with a $30 minimum, plus the cost of parts and materials. You will be charged the full retail value for lost, stolen or destroyed rental equipment.
LATE RETURNS
Mitchell's is counting on you to return every piece of equipment at the originally scheduled time. If you don't, it puts significant inconvenience and stress on us and ruins the next renters adventure. This includes paddles, PFDs, etc.
Late returns (of any piece of equipment) will be charged $150 per watercraft for each day late plus 20% of the rental invoice total.
TO CHANGE RESERVATION DATES
Clients are permitted to alter their reserved dates once for a $35 fee. Date changes must be requested a minimum of 7 day prior to departure date. The new dates must fall within the same season and all of the previously reserved boats (chosen layup) must be available during the new dates. The rental length has to be the same (or longer).
If the new reservation date is further away than the original reservation dates, the cancellation policy applies to the original booked date.
NO EXCEPTIONS